When you head to the doctor, you probably have it in your mind what you're going to say about why you don't feel good. That way your doctor can use that information to diagnose your problem. You might want to think of that same approach when you take your vehicle in for a repair.
Experts say what will help the service advisor most is for you to bring in some well-organized descriptions about your vehicle's issues. You might even want to write them down so you don't forget. Is there an unusual smell? What does it smell like? Does the problem happen first thing after starting out? If there's an odd sound you hear, is it dependent on speed? Does it change when you turn a corner?
Keep your expectations realistic. Some conditions may take a long time to diagnose and repair. If you go thinking you'll be in and out in no time, you might be disappointed when you're told there are other customers ahead of you and you may have to come back tomorrow. If you can make alternate plans to have someone pick you up and take you back when the vehicle is finished, that way you won't feel like you've wasted your time.
Most importantly, be available for any communication from the service advisor. If they have your cell phone and they have a question or need an approval for a repair, the sooner they reach you, the sooner things can move forward.
The service facility wants your experience with them to be good just as you do. With a little help from you, they'll get your vehicle back on the road and you'll have a smile on your face.
Tuffy Tire & Auto Service Oswego
1555 US Highway 34
Oswego, Illinois 60543
September 26, 2021
Tires do a lot of work for Oswego drivers. They transfer engine power and braking forces to the road; they handle steering control; and they cushion all those bumps and jolts while driving around Oswego. They also support the entire weight of the vehicle, including you and your passengers. With ... More
September 19, 2021
Underinflated tires waste gas for lots of folks in the Oswego area. Think how hard it is to walk in sand you just have to work harder because of the resistance. When your tires don't have enough air in them, their rolling resistance is dramatically increased and it simply takes more gas to get f... More
September 12, 2021
Engines required a lot more maintenance in earlier times. You'd have to have your spark plugs, wires, rotors, caps, distributor points, fuel and air filters changed periodically. There were mechanical adjustments of a vehicle's timing, dwell, spark gap and idle mixture, too. Unless you like to ... More