I had reached out to Tuffys because my car was making an odd sound and I thought it should be inspected to find what is causing the noise. Owen and his team were able to get my car looked at and taken care of within 2 days. Owen was very informative and did a very thorough inspection on my car and figured out what needed to be taken care of. Definitely recommend Tuffy in Oswego and I will be going there for all future services!
Aug 28, 2020 – Oswego , IL
I recently moved to the area and have been looking for a place that I can feel confident going to and trust, this is it!! I brought my Nephews car in for an oil change with that they did an inspection and found a cracked spring. Glen the store Manager went out of his way to explain the situation was very thorough, knowledgeable and polite. He was able to order the parts and quickly fixed my Nephews car giving me the piece of mind I have been searching for!!! Thank you Glen, Stacey, Technicians and Staff, I just cant say enough good things about the quality of Service we received!!! I highly recommend Tuffy Auto Service in Oswego Truly your car dealer alternative!!!
Jan 20, 2020 – Oswego , IL
Good service and fast. I've being coming here for service.
Oct 04, 2019 – Cintron , IL
Best Customer Service Experience ever! Owen not only was courteous, he extended helping hand on to find a solution for the payment plan. The service was good and the car was in better condition than before! Kudos to Owen and the team.
Jul 03, 2019 – Aurora, WI
We went to tuffys in Oswego because out shifter handle got broke. We were new to the area and Owen and his team took excellent care of us. They got the part in a day and had it fixed a day later. We were able to use the loaner until we could pick up our car. Owen and Stacey worked with getting us a payment plan since we had just moved and things were tight. Everyone was so friendly and patient with our baby and the dog we had with at the time. The work they did was top notch, it was like a whole new car. So grateful for all their help!
Jun 25, 2019 – Aurora, IL
I stopped at the Tuffy located in Oswego, Il to get an oil change. I was pleasantly surprised by the super customer service. Owen, was friendly, but very professional. I listened to him talk to an elderly customer, reassure her there were no problems with her 15 yr.old vehicle. She should call him if there were any problems. He listened to her. Reassured her.took his time. The second customer he spoke to had a range of problems, and he explained each one along with cost and time involved with the repairs. My turn came and I got the same wonderful customer service. Something which is lacking in much of the business world. This type of service from Owen will keep me coming back to Tuffy . He truly should be recognized for an outstanding job .
May 20, 2019 – Oswego, IL
I had the opportunity for for the first time try Tuffy's over in Oswego absolutely outstanding customer service upfront by Stacy and the overall service on my vehicle is truly unbelievable the price point was just outstanding high pricing like you find elsewhere. I can honestly recommend Tuffy's over the other oil change shops out there.
May 08, 2019 – Aurora, IL
I had a last minute need with my brakes. Craig was wonderful. He fit me in immediately, made the check in incredibly easy and explained what my car needed and why. I was incredibly impressed and will be bringing all my vehicles back to Craig.
Apr 08, 2019 – Batavia, IL
I have been using this location for several years due to the quality of work that is performed by the Technicians that have serviced my vehicle. The most recent service was last month with many things needing to be taken care of such as struts, alignment and more....I have the utmost confidence in Brandon (Owner) that when he says something needs to be attended to that is does. If I ask if certain belts need to be replaced and he says no need to at this time, I trust his word. It is not often these days when you can go to a shop for auto repairs and know that the work will be done right the first time and be fairly priced.I highly recommend the Tuffy Auto Service Shop in Yorkville when you need service for your vehicle...Ask for Brandon and he will not let you down.
Mar 06, 2019 – Yorkville, IL
I really like going here. They are very friendly and do a great job working on my vehicle. They let you know what is wrong with your car and just geat people there that work on the vehicles. I can always call and ask a question about my car and they will work till they can get it fixed if needed.
Dec 22, 2018 – Montgomery, IL