I took my car in for a loose belt & leaking trans fluid. Customer service was excellent. They showed me the problem, gave me fair quote and the job was completed on time. I will not go to another shop. I'm completely satisfied with the service done to my car.
— Mickael M., Montgomery , IL
The staff are friendly and made recommendation on what to do without pressure. Their primary concern is my safety. I would recommend this shop to my family and friends.
— art T., Aurora, IL
I have brought both my cars here. very good service, my auto tech Mike G. was very informative and knowledgeable. No complaints.
— Joe G., Aurora, IL
Id like to start off by saying you get what you pay for here, plus some! I walked in knowing most my issues with my car. I have an oldie.. 93 Honda Accord. I was greeted with smiling happy faces. Amin, the new manager for Tuffy's helped me from start to finish. I started off by telling him the long list of issues i had. First and most importantly i had starting issues that generally dont happen every time i tried to start it. #2 My muffler was so loud im sure ppl a mile away could hear me lol. #3 I was told by a friend that all my tie rods and ball joints were bad.. #4 as do most old cars i had a few oil leaks.. Amin smiled and said no worries we can address everything. He truly took my anxiety about it all right away. They were very busy that day and let me know right up front they would do all they could to look that day but if not it would be first thing monday. Instantly i panicked because of course i need a car to get to work.. Amin imedatly offered one of there loaner cars free of charge. Yay! And that ended up being the case. So for a whole weekend i got to play around in a cute little Hyundai.. Anyway by mid Monday Amin called with the dioagnostis.. I had a main relay issue and thats why it wouldn't start at times.. They had to try on and off all day just to get it to not start, but they were determined. #2 my muffler itself was in great shape it was just the flex pipe.. #3 my tie rods and ball joints were fine it was both my front control arms that were bad.. If i would have know that i would have came so much sooner as that so darn dangerous.. #4 my leaks were no where near as bad as i thought. They were coming from the valve cover gasket and the distributor seal. Even though i knew i had alot of issues i was still a litte overwhelmed naturally. From there i gave my husband the phone and let the guys do there shop talk and negotiations. I got my car back that Wednsday and I honestly feel im driving a whole diffrent car. I even got a free oil change because of a coupon i had. To Amin and all the guys at Tuffy's i thank you from the bottom of my heart. You are a beautiful honest group of people and i will never go anywhere else for my car needs. Thank You!.
— Amanda L., Oswego, IL
First time and won't be the last. Everyone and everything was just right
— Raelee J., Aurora , IL
The WONDERFUL crew helped above and beyond care. They explained EVERYTHING before hand to me,respected me and even drove me home! They fixed everything and then even picked me up too!! Can't say enough great thing's about the TEAM at Tuffy! Will go there forever! Thanks guy's!!
— Angel K., Oswego, IL
I'd have to say I am beyond pleased with this location. I came in for a standard oil change and they found out I had other major issues and actually showed them to me. The staff was so friendly and respectful that when I needed to repair my car (which they were the cheapest in the area out of 10 repair shops!). I had no way of getting home with my two children. They actually took me and my kids home, picked us up when it was done. I dont think I know of any other place that would do something like that. I cannot express how pleasant it was to go to a repair shop and not be pushed or tried to be sold for more. I highly recommend this location, especially Owen and Tony...very nice guys and I would trust with my future car repairs hands down!! Thank you guys SO much! I'm sure I'll see you soon!
— Amy B., Oswego, IL